FAQs

 

"Do you deliver to me?"
If you live on planet earth, then yes I do! UK delivery is free (yay!), if you live anywhere other than the UK, there will be a teeny tiny £3.50 shipping fee.


"How long does delivery take?"
If you live in the UK your whattamug! will be delivered within 7 working days (but often a lot sooner) from the time of your order.

If you live outside of the UK delivery can take up to 28 days from the time of your order. I know it's not great and I am working on it, so you might want to bear this in mind if your goal is due in the near future. In my experience non-UK customers have received their mugs much sooner than the 28 days...but there is always one that is a slow coach.

What size is the mug and what is it made of?
Your whattamug! is white ceramic and is a standard size holding approximately 10z of liquid or 284ml. 


"Can I wash my mug in the dishwasher?"
Your whattamug! is made for everyday use, it is dishwasher safe but to make sure the mugspiration lasts as long as possible we recommend you save the dishwashing for when your mug is really dirty (like yummy hot chocolate dirty).


"Can you deliver to someone else? - I want to give a whattamug! as a present"
Spreading the mugspiration is a great idea! There is an option to specify a different delivery address at the checkout. We will email the purchaser a receipt so don't worry, there won't be one included in the box.


"Help! My whattamug! arrived damaged!" 
This should not have happened as each whattamug! is packed carefully to protect it in transit. In the unlikely event that your whattamug! is damaged upon arrival, firstly I am so sorry - I know how annoying this is. Secondly, forward your electronic receipt to me via hello@whattamug.co.uk and attach a photo with the damage and I will get another mug on its way to you asap absolutely free of charge!


"I'm not happy with my purchase - what are you going to do?"
I want to make sure you are completely satisfied with your whattamug! and will do my very best to make you smile. If you choose a custom printed option please make sure any text supplied is exactly how you want it and is spelled correctly as I will not always be able to double check this for you before it is printed and unfortunately I cannot allow returns or replacements for issues related to spelling, typos, phrasing of words etc... that you as a customer have written and agreed to be correct. (Of course, if the mistake is because of something I have done we will replace your item free of charge.)

If for any other reason you are not happy, you can return the unused product in it's packaging within 30 days for a full refund/replacement. Forward your electronic receipt to hello@whattamug.co.uk to initiate a return/replacement.

You will need to pay your own shipping costs. Please send all parcels through Royal Mail, 2nd class service for a small parcel in the UK will cost less than £3 to post.

When your item is received, the cost of the purchase will be credited back to you via the method that you originally paid. 

If you are returning an item from outside of the UK, it may arrive after the 30 days standard period. As a goodwill gesture, I will still accept the return/replacement as long as it has been initiated within 30 days of you receiving your mug.

"How do you ensure my payment is secure?"
whattamug! is hosted through Shopify. Shopify and all stores powered by Shopify are compliant across all the six standards of  Payment Card Industry Data Security Standards (PCI DSS). This means that your payment and other private details are kept and processed securely. whattamug! also uses Paypal which is SSL secure which means that all your sensitive financial information is kept safe and private.

"Is this mug really going to make me lose weight/get my dream job/find the perfect man/become the ultimate ruler of an alternate universe?"
In a word - no! There is not a product or service or person that exists on this planet that will absolutely guarantee your success (however you define success). Your success is ultimately down to you, your actions and sometimes a little bit of lady luck. If you put 100% effort in you will get 100% results out. The products at whattamug! are inspired by the science of behaviour change and are designed to help you help you make it that bit easier and more rewarding to put the effort in.


"What is your favourite quote?" 
I have this as on a magnet on my fridge - I'm not sure it is very inspiring, but makes me giggle nevertheless!
"To do is to be - Nietzsche

To be is to do - Kant
Do be do be do - Sinatra"